Frequently Asked Questions

Navigating an autism diagnosis or seeking support for your child can feel like trying to learn a brand-new language overnight. You likely have a hundred different questions right now—and we want you to know that is completely normal.

As a nonprofit team dedicated to early childhood care up through age 8, we believe you should never have to guess your way through your child’s care. Below, we have gathered the most practical answers to help you take your next steps with confidence.

ABA Therapy Services

What is Applied Behavior Analysis (ABA) therapy?

ABA is a scientifically validated approach to understanding behavior and how learning happens. In our clinic centers, we tailor this science specifically to early childhood. Rather than using rigid drills, our therapists use gentle, structured play to help your child build functional communication, emotional regulation, and daily living skills. You can explore our specific teaching methods on our ABA Therapy Services page.

What age range do you serve in your ABA programs?

We focus strictly on early childhood intervention, serving young children ages 2 to 8. Focusing exclusively on these foundational years allows us to custom-design our entire physical clinic environment, sensory toys, and daily curriculum around early developmental milestones.

How will ABA therapy help my child?

Every child comes to us with a beautiful, unique set of strengths. Our team focuses on those individual strengths to create natural, teachable moments within games, social groups, and play.  ABA helps your child find their voice to ask for what they need, practice making friends, and gain the daily confidence to navigate home and preschool routines smoothly

Does my child need a medical diagnosis of autism to receive treatment?

Yes. In order for our billing team to submit claims to insurance or Medicaid for ABA therapy, insurance providers require a formal medical diagnosis of Autism Spectrum Disorder (ASD). If your family does not have this documentation yet, our diagnostic team can help you take that step!

How do we initiate ABA services for my child?

Taking the first step is simple and pressure-free. Just complete our brief online Application for Services. Once submitted, a caring family coordinator will follow up via email within 48 business hours to discuss your child, verify your insurance benefits, and share current clinic availability or waitlist timelines.

What insurances do you accept for therapy?

We believe financial stress should never stand between a child and early care. We are in-network with most major commercial insurance providers and state Medicaid plans. Because individual plans vary, our billing team will happily run a completely free benefits check for you.

Will my insurance cover the full cost of ABA therapy?

In most cases, major insurance plans and Medicaid provide extensive coverage for diagnostic-backed ABA therapy. Prior to starting any services, our team will thoroughly verify your benefits and clearly relay your exact coverage, copays, or deductible details so your family experiences zero financial surprises.

Do you offer a summer-only program?

While we do not offer a short-term, summer-only camp, our engaging clinic centers operate continuously year-round, including right through the summer months! For children enrolled in our ongoing therapy programs, summer at the clinic means outdoor water play, specialized summer sensory kits, and steady developmental momentum while school is out.

Do you offer evening or weekend therapy hours?

To ensure our kiddos and clinical staff maintain healthy, predictable routines, our clinic centers operate during standard weekday hours (Monday through Friday, 8:00 AM to 4:30 PM). We do not currently offer evening or weekend therapy sessions.

Screenings & Diagnostic Evaluations

My pediatrician suggested my child be evaluated for autism. What is our very first step?

Take a deep breath; you are in the exact right place. Your first step is to schedule an evaluation through our Hope Diagnostic Center. A family coordinator will collect your basic information, verify your insurance benefits, and walk you through what to expect during the assessment day.  Currently we offer diagnostic services at our Austin, TX; Edwardsville, IL; Huntsville, AL; Lutz, FL, Nashville, TN, Saint Louis, MO; Springfield, IL: and Vernon Hills, IL locations.

Can we get diagnostic testing at your clinic even if we do not plan to do therapy there?

Absolutely. Our diagnostic evaluations are completely standalone. Our goal is to give your family clear, definitive answers. If your child receives a diagnosis, you are under zero obligation to use our therapy centers, though our doors are always open if you choose to stay!

How long does the diagnostic waitlist usually take?

Because diagnostic waitlists across the country can be frustratingly long, our nonprofit prioritize keeping our intake queue moving as quickly as possible. Timeframes vary by location, so we encourage you to Apply for an Assessment today so our team can give you an accurate, real-time estimate for your nearest center. You can also call 877-DXAUTISM (8877-392-8847).

What ages do you evaluate for autism?

Our diagnostic team conducts comprehensive evaluations for individuals ranging from 18 months old up to 18 years old.

Do we need a physician's referral to get an evaluation?

No. Your family does not need a medical referral to schedule an evaluation with our team. You can get started right away by submitting our online Diagnostic Application.

Who actually conducts the diagnostic evaluation?

Your child will be evaluated by a highly specialized, compassionate clinical team. Our diagnostic staff includes a Licensed Clinical Psychologist, a Psychology Postdoctoral Fellow, and a certified Speech-Language Pathologist.

What happens during the evaluation process?

Our team selects specialized assessments tailored specifically to your child’s age, developmental level, and your family’s personal concerns. Most evaluations include an in-depth parent interview, standardized developmental questionnaires, a play-based behavioral observation (such as the ADOS-2), and a cognitive assessment. When appropriate, children also meet with our Speech-Language Pathologist for a dedicated language screening.

Do you diagnose conditions other than autism?

While the primary focus of our evaluation is to determine if a child meets the criteria for Autism Spectrum Disorder, we routinely screen for related developmental conditions that often accompany autism. If we identify co-occurring ADHD, anxiety, or language delays within our scope, we provide those diagnoses. If your child requires specialized support beyond our clinical scope, we will connect you with a trusted local specialist.

What financial coverage or insurance do you accept for evaluations?

We are in-network with most major private insurance providers for diagnostic testing. Additionally, if your child is covered by Illinois Medicaid, we are proud to partner with The Autism Program of Illinois (TAP) grant, which provides funding for a limited number of diagnostic evaluations each year..